Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Verification can help ensure real people write reviews about real companies. Any comments Viking? Sometimes it's worth a large investment to reap the benefits of a great credit card. It goes against our guidelines to offer incentives for reviews. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Its infuriating and disrespectful. Jim. He lied. At this point we feel it's discrimination and want our money refunded. (I doubt theyll get that right). After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Passes which had been canceled since BA flight had been late. We booked a January 2021 cruise. Desired outcome: By Alyssa Lukpat and Ceylan Yeginsu. . In May, Viking canceled that cruise. BBB Business Profiles may not be reproduced for sales or promotional purposes. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Other viking customers from ******* on the same cruise were also booked the same flight. An apology is not good enough. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. This review was chosen algorithmically as the most valued customer feedback. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! Viking Neptune is a new ship that will join the fleet in 2022. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Our points-obsessed staff uses a plethora of credit cards on a daily basis.
River cruise cancellation fears loom as Rhine threatens closure Viking Ocean Cruises has sailings listed for June, 2021. Part refund, at least 25%. was 4 units wide . Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. Thank you. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. We will not be booking with Viking again. After 5 Viking $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Sandi. I hope this is something you can help with. 2. Customers should not be treated this way. Schreiners advice is simple: Just go. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. These hotels are Marriott and hilton properties that have such rooms. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. Subscribe to Apple News. Yazmin Hope and Libby Gallagher We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We have taken note of your feedback. Learn more. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. What? We will never try Viking again! We booked a river cruise from Istanbul to Venice. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). We did not see ANY of Spain. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. But there is nothing we can do, your vouchers have expired'. This guarantee is combinable with all other Viking offers available. US. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. That' our policy,. By. Utter and total joke. We were running between the airlines at ***** to find out what was going on, very frustrating. You can see why people are worried. We said yes. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually.
Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." The first five miles of headwaters have completely dried up. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Maximum capacities of 164 passengers and 47 crew. #1. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. Anyone can write a Trustpilot review. I was aware that cruise lines' cash flow issues and accepted the voucher. called Business since the middle seats were left vacant. Before you decide to. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. Premium Air. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip.
It's also a classic cruise itinerary. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. Improve earnings, maximize rewards and track progress toward dream trips. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available.
Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com My bag is still missing and I will request (!) I have always liked Viking cruises and have been on 13, counting the one I am currently on. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Booking XXXXXXX. My husband and I were excited about our long awaited cruise next May. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date.
Viking Mississippi cruise passengers hit by cancellations This will surely increase the credibility of your complaint. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Share. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Cost includes $12.95 plus applicable local sales tax. The sailings. Not for the voucher amount. Winston Folkers. A drinks package at the original cost, when I first tried to book it. Related: Booking your first river cruise? Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . The even occurred in February of 2023. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. I even requested they review the phone call and they refused. Disappointed with Viking Cruises cancellation policy. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Jan 26, 2023 01:33pm. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Not every river cruise line takes the same stance. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. Its not an American company so they feel like they can treat Americans any way they want.
Risk-Free Guarantee - Viking River Cruises the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you .
Viking cancels all Russian river cruise itineraries - TTG 12 reviews. Courtesy Sheila Davies. Editor in Chief Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. This happened 52 days before sailing. He was assertive and very confident, pushy and eager to make the booking. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Really, what is a big deal here? Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Viking will not honor this request. we went to our connecting American Airlines flight with our Boarding We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. Viking Chief Health Officer Dr. Raquel . That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Viking Ocean Cruises. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. I ask if I could have the number to her managers boss she said no. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We rebooked our trip but Viking canceled it again and another voucher was issued. Coach would have been better. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. This complaint was posted by a verified customer. The first example of river distress is the Po River in Northern Italy. Withholding of monies and shore excursion booking system failure. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. Because there was no time for a further delay, we paid the tickets to the airline. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. I am writing about booking number 7045921 sailed Jan.12 2023. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Why all other passages under the same situation had no such problem were not explained by Viking. return trip Munich to EWR The trip was for September 2020 but was cancelled due to the pandemic. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? The ship can welcome up to 386 passengers, and. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. View all of our Luxury Cruise sailings and offers. This is insulting and is clearly bait and switch type behavior. Viking Cruises. . We missed 2 ports of call and 1/3 of our sites to see the auroras. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. I used my airline mile and hotel points to travel well and cheap.
Will the drought in Europe affect your river cruise vacation?