Can you tell me a little more on.
Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. I bought a brand new Thor Hurricane 35M. Save. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. All of this back and forth is not fair to us, the consumer. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. This Class C is located in Mesa, Arizona and is in good condition. I admit, we were naive in thinking that the labor charges could be so little for such a job. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. Then ***** struck, with travel restrictions in place.
The only two fuse I found for radio was one in the Ford block marked radio, which was good.
Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. This is Thors final offer as it has been stated multiple times. Standard and optional features listed on units may or may not reflect actual in-stock unit.
Owners Manuals - Thor Motor Coach Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Our motorhome has been in the shop at la mesa for 71/2 months. It drops down over drivers head onto safety pins. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. **** had no issues resolving many of the other problems with our coach. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Not just one but every single seat in the coach. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. We have documented the roof concerns in case it does happen to be a concern. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Largest Family-Owned RV Dealer In The Nation. Planning pet-friendly trips can be ruff when you don't know what to pack! We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. There authorized service center is telling me not to get roof patch but replaced.
Thor Recall Notices - Latest Recalls for Thor - Arfc If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. +26. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. See dealer for details. He made us feel at ease during the whole process. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Description. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. They are the same issues we continue to try to get resolved. We have a water leak and it has caused extensive damage. There's a fuse on the back of the radio.
How To Use Your Thor Motor Coach Class C RV: Four Winds - YouTube Thor Motor Coach's stands behind it's previous response, copied below. Checked every fuse I could find. There is a special tool (like a shiv) that you use to release both sides. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Thanks for the suggestion. Login to the Owner's Resource Portal to view manuals for older model years. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Cab-Over Bunk. I am waiting for **** to call us back. Meet the redesigned A.C.E. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. THOR #2187. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Not sure where the in line fuse is located any help locating would be appreciated. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Also if your GFI isnt easy to locate, you may have one on the inverter itself. We have taken the coach all over ***** and **** trying to get the issues resolved. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Posted January 8, 2016.
2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Fill out this offer form and we'll get back with you as soon as possible. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Customer Reviews are not used in the calculation of BBB Rating. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture.
THOR AXXERA RADIOnot working??? - YouTube Begin with this one! $5,000. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. Contact Us. Have driven unit less then 250 miles since purchase. I have a full side slide on my 2016 Thor Ace 30.2. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Status: Answered. This is Thors final offer as it has been stated multiple times.
Used 2022 Thor Motor Coach Delano Sprinter 24TT Motor Home Class C Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Everything is well documented. 2 lead acid batteries. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. See details.
If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. 2 tables that convert into beds. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Thor Motorcoach Logo linking to Home Page. Which we received no assistance. from Thor Motor Coach. We have only Put 2400 miles on since we bought it. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Want to make us an offer on the {product}? The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. can discuss the resolution. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Stock photos may not represent actual unit in stock. We purchased a 2020 ************ model **** on September 4, 2019. We have spent more than three years dealing with these issues.
Thor Motor Coach Fuses and Breakers Reset and Replacement It was a pleasure dealing with all of you. Discover the necessary items to make this an unforgettable adventure! One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. The $1,000.00 bid they accepted. I think that is the Thor way. State: Texas. BOTH of which **** has rejected. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Read full answer One previous owner purchased it new.We have had multiple issues with the coach. Please contact dealership to verify unit information and availability. It is the original claim. bunk above drivers compartment has failing motor brakes. Spoil the RV owners in your life this Christmas with some of our favorite gifts. The slide ran very slow, it always seems too. Not just one but every single seat in . Thanks for the replies. At this time Im satisfied that they Thor Motor Coach has reached out. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. If you wish to set up a factory service appointment to discount you the $2000, please call ************. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach.
Took a good 2 hours drive and they are still dead. See us for more details. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. It features the best of a class a, along with the best features of a class c. That's what A.C.E. ft. Please select a year to search for available owners manuals. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. The retail declared our previous response as satisfactory, see below. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. . Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Listed 15 hours ago in Camp Verde, AZ. Your Thor rep will be reaching out to you to gather more information on the concern. After all the warranty work, we had to winterize the coach for the 2019 season. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family.
New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com Radio and cameras not working - Thor Forums We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Call 248-662-9910 or fill out the contact form to learn more. Your actual payments may vary. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. I guess that is the million-dollar question. Thor Motorcoach Logo linking to Home Page. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Built-In Skylight. Attached 75 watt solar panel. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Then click on the manual name to download.
Thor Industries Owner's Forum - iRV2 Forums Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Note that complaint text that is displayed might not represent all complaints filed with BBB. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Probably have to pull radio out to find inline fuse. Then to ********* in ****. Now we have two new bids one for $4,500.00 from a subcontractor. Generator in photo not included. We want **** to act in good faith and resolve these longstanding issues. {priceLabel}: 40 gallon fresh water tank. Onan onboard generator. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Read More: https://thormotorcoach.com/legal/ **** did send the new flooring to CW. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! *All RV prices exclude tax, title, registration and fees, including documentary service fees. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Leaves one to wonder if it was ****'s plan all along to run out the clock. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach.
RV.Net Open Roads Forum: Thor Freedom elite axxera can radio not working. After countless emails and calls to *********************, we never heard from him again. You may also call **** at ************ for them to better assist you in finding service. Inventory shown may be only a partial listing of the entire inventory. Your luxury Mercedes Sprinter motorhomes. We are also providing the **** commercial vehicle center web address. ****** informed me that Id have to get an estimate for each of the defect items. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Listed 27 weeks ago in Cass . Both radios are powered from a 15 amp fuse located in the power center under the bed. !. in fuel costs), then **** will kindly deduct the $2,000. CD Player. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Exterior 32" TV. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Step inside and find a 68" jackknife sofa to the right of the entry door. If you wish to set up a factory service appointment to discount you the $2000, please call ************. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. This allows the radio to run with the ignition key off. The owner listed is **************************. We pay our bill every month We were told to take to ********* ** or *********. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees.
New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A She is also equipped with . After changing the engine battery the radio and backup camera will not work. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence.
Working at Thor Motor Coach | Glassdoor Save your favorite RVs as you browse. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . A representative has been notified and will be with you shortly. ", VIN # ****************. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. It seems each Thor MC plant wires the radios differently. ******* also says we would NOT be reimbursed for any travel expenses. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. 33 complaints closed in the last 12 months. Any price listed excludes sales tax, registration tags, and delivery fees. Yes. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. 2 slide outs. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. BBB Business Profiles are subject to change at any time. We purchased a 2016 ************ 40xte with ****** miles on it. We bought it new in 2018. Couch framing falling apart from 1in screws being used. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. we do not have any videos here. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Mercedes-Benz 10.25 in. Description. Ill keep taking all suggestions and look a while longer. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Our 2019 ************ Motor Coach seats have started to completely disintegrate. 2022 Thor Motor Coach Challenger RVs for Sale Near You. The issue is not closed nor has resolution been found. All payments are with approved credit through dealer lending source. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. And one, Don't Miss Paradise Oaks RV Resort In Florida. All warranty info is typically reserved for new units and is subject to specific terms and conditions. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. 3. Model: Hurricane 29M. . My Thor dash radio is also powered by the house battery. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. ********* in **** had the coach for six weeks only to decide in the end not to do the job.
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