The business is located in Newburgh, New York, United States.
Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub Kay Jewelers Corporate Office USA. When I brought it in, they said it would be $450 to repair. Shipping has always been top notch and quality too. Top of the Page, What is your policy regarding the gold supply chain? I asked to return them and Share your photos and videos with others to prove the truth of your words. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Really on a Sunday? If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Also bought Avery the bear for st Jude hospital great cause. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. This review was chosen algorithmically as the most valued customer feedback. I then went to put it on and the chain snapped immediately. You can find contact details for Kay Jewelers above. Enjoy reading our tips and recommendations. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Learn more I highly recommend this store and customer service representative. Unfortunately it was too small, so he took it to Kay's.
Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. We will repair or replace your mounting without charge if any defects are found during this period. I was told it could be exchanged by 2 different managers. For a price quote on specific engraving requests, please visit your local Kay Jewelers. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. Hamilton, HM 11 Bermuda. I ordered two pairs of earrings online. I paid for a jewelry/gold guarantee that is supposed to cover repairs. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Later I was told it was a custom order and not returnable for that reason. I customized a wedding band for my fianc and it was a mess. Returning your KAY purchase is easy. Sign up to receive our free weekly newsletter. I would like to write a letter to your corporate offices. Corporate Phone Number: +1-441-296-5872. You just need to follow some tips to get $25 off select merchandise. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. } The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Do all rings come in the same size or are there different sizes available? This is a great jewelry store to get anything my wife wants. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. I purchased 3/4 diamond studded earrings. I WAS there at 6 months. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. -webkit-transition: all 0.5s ease; * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Kay.com will not accept the return of merchandise picked up at the store. Don't hesitate to place an order now. What is KAY Jeweler's return and refund policy? Then I could buy the warranty after the repair for a few more hundred dollars. We encountered an issue signing you up. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service.
Kay Jewelers Credit FAQs I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Very disappointed with kay. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Also apply for our NEW Concierge position for the holiday season.
KAY Jewelers Credit Card - Home - C.comenity.net We value your privacy. Also to let employees know they should not ask personal questions like their social. This is the 2nd employee they have let go that was a wonderful . Top of the Page, What colored gemstones are considered precious? If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Please see our return/exchange policy. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Kay Jewelers does not sell conflict diamonds. (Engraving is not available on Kay.com.). December 2021 my husband purchase 3 tennis bracelets for Christmas. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. To my surprise she worked it out so that I got a beautiful NEW RING. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I want the additional 5% off. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. When I brought it in, they said it would be $450 to repair. All of our rings are sized to what has been determined is an average finger size. Corporate Phone Number: 1-800-877-8169. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. That man was at that store every time I came in. I will never leave my ring in bleach again. Top of the Page, What is your policy regarding conflict diamonds? without changing your browser settings you agree to their use. If you enjoyed your shopping experience here, you can take a look at their membership program. Unless I can find my repair slip, they will not replace it. Our customer service begins with the sale and never ends. I feel very misled and ripped off ! Catherine Kay manager wasn't hesitant to offer me an exchange. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. I would like to receive my e card immediately. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Well, every Kay policy should be the same. Is this your company? Yes, special order items are able to be returned. What is KAY Outlet's return and refund policy? Please read reviews from customers as myself or I promise you that you will regret going to Kays. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. I will continue to put this review everywhere I can! They are professional liars for MONEY! You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free.