alight customer care representative job description

This job is no longer accepting applications. Alight Solutions hiring Customer Care Representative -Absence Alight Solutions Customer Care Representative -Absence Management Our story starts with a simple universal truth: Every business is a people business. Esto te describe? Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Alight Customer Care Representative jobs - Indeed It's why we're so driven to connect passion with purpose. Alight Solutions We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. 2023 Snagajob.com, Inc. All rights reserved. We strive for Excellence Every Day by collaborating with our clients and colleagues. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Service Representative Job Description | Indeed The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) to demonstrate your interest in the role. * Make independent complex decisions within the scope of your authority Careers at Alight | Alight job opportunities Lensa, Inc. - Lensa is a job search engine. Customer Care Representative, Human Resources - Texas Virtual (Work The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. 26 Alight Customer Care Representative jobs available on Indeed.com. * Be kind and compassionate You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion. You have successfully created a new job alert. Find out if you meet the requirements! Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Alight believes diversity should be visible, valued, and sustained throughout the organization. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Apply for Sr. Customer Care Representative, Human Resources - Virtual - LinkedIn Alight Solutions Customer Care Representative Jobs $50K-$69K Per Year (Glassdoor est.) Si es as , entonces ReedGroup es para ti! Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Demonstrate a high level of confidentiality and professionalism Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Check out our open opportunities below. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Additional pay could include bonus, stock, commission, profit sharing or tips. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Qualifications for a job description may include education, certification, and experience. Our story starts with a simple universal truth: Every business is a people business. Customer Service Representative Job Description - Betterteam The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. The estimated base pay is $36,558 per year. This is a 6 months project and we offer Full Time Shifts (Rotating). Travel Reimagining how people and organizations thrive. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Customer Care Representative Human Resources. Inbound Customer Service Representative Jobs (with Salaries) 2022 Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Every colleague shapes how Alight can become better, stronger and brighter together. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Alight Easy 1-Click Apply. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". At Alight, we connect passion with purpose. You will be notified during the hiring process which checks are required by the position. Work-Life Balance Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Full-time $12.50 an hour. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. 2023 * Demonstrate a positive attitude, self-awareness and embrace feedback This may include assisting the caller in navigating the system as well. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representative Human Resources. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Learn more at . CC Representative I job in Atlanta at Alight | Lensa Our people are our greatest assets at Alight Solutions because People Matter! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. People can always trust us to say what we mean and depend on us to do what we say. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) From company leaders to our newest colleagues, we all play a role in bringing our values to life. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Working as a Customer Support Representative at Alight - Indeed In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! * Able to work independently and to adapt to a rapidly changing environment Get hired today! You will be notified during the hiring process which checks are required by the position. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Join our team. Customer Care Representative Resume Examples. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight Easy 1-Click Apply. Carry out monitoring visits to verify information provided by . Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representative, Human Resources - Virtual Job in * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) We strive for Excellence Every Day by collaborating with our clients and colleagues. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Alight Solutions Customer Care Representative Reviews Help us reimagine how people and organizations thrive! This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Posting id: 823465203. At Alight, we are reimagining how people and organizations thrive. * Use productivity and quality data & metrics to achieve superior customer service results Customer Care Representative Resume Examples & Samples for 2023 - JobHero As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. 105,000+ Customer Care Representative Jobs in United States - LinkedIn Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. READ MORE Important information: Customer Care Representative, Human Resources - Charlotte, NC at Alight 1999 - At Alight, we believe a company's success starts with its people. Our people are our greatest assets at Alight Solutions because People Matter! View Job description, benefits and responsibilities. Bilingual (English/Spanish) Customer Care Rep - Virtual. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Disabled Person, Inc. * Excellent communication & collaboration skills with strong ability to empathize with customers Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Customer Care Representative Greater Toronto Area, Canada. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. HDHP or PPO available., At Alight, we believe a companys success starts with its people. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Join our team. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Get hired today! The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Sr. Customer Care Representative - with Growth Opportunities They may often give instructions by phone and besides performing clerical tasks, they also assist . Customer Care Representative Tasks. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Visit the company website to obtain information on the company and review the job description prior to your interview. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. This job listing has expired and the position may no longer be open for hire. Benefits . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Alight hiring Customer Care Representative -Absence Management We recognize the importance of a work life balance. Explore careers Media or Investor inquiries? Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! It's why we're so driven to connect passion with purpose. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Customer Care Group jobs | Customer Care Group jobs at Alight Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. 2023 Donor Engagement Guide Job in Minneapolis, MN at Alight Position: Alight Alumni Customer Care Representative I Job Description This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.