6.5 Tax Indemnity. Viagogo should be the subject of a full criminal investigation.. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Pay in 10,000 for bonus. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. You had also spent quite some time sending emails and making phone calls back and forth with the company. 3.1 Accurate Descriptions. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 1.3 viagogo Guarantee. Can I deliver the tickets using a different delivery method? In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Be the first to hear about special offers. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. . You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 2.2 Registration. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Clear. 25 April 2018. 2.9 Seller's Confirmation Obligation. How do I unsubscribe from your newsletter? In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. . Ireland 39 reviews. To be a member of this Site, You must agree to accept the terms in this Agreement. When listing seated tickets, all tickets in the same listing must be consecutive seats. How do I change my payment method for getting paid? Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. 3.Click Dispute a Transaction. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. At no time do We provide the Buyer's payment information to the Seller. Make them aware of your experience and the complaint youve made. This is often referred to as mitigating your loss. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Viagogo says it paid me in November, but it has not turned up in my account. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Does Viagogo pay their employees well? Learn how. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. 4.2 Stolen Property. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Start selling with Amazon. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. We may investigate complaints and violations of our policies. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. You will need a username and password to access the Site and use the Services. Save as much as you can and opt for investment trusts over trackers. Pay by credit . The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. If you have a Business account, please log in to see the steps that apply to you. Sellers: once your tickets have sold, viagogo charges a service fee. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. You may also file for a claim if your tickets are invalid or not accepted at the venue. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. What are the viagogo Terms and Conditions? If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Event dates, times, venues and subject matter, which are listed on the ticket, may change. To open a dispute: 1.Log in to your PayPal account. Your experience can help others make better choices. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. 3. You also agree not to separately contact the Buyer at any time for any reason. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. When We receive an offer by bank transfer, We will check to see if the bank account is valid. All. 7.1 Ownership of Intellectual Property. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Viagogo just like many other ticket sellers are modern professional con artists. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. $39.99 a month + selling fees. We are not involved in the actual transactions between Buyers and Sellers. 2.4 Listing. After you raised a dispute did paypal stop or refund deduction from card? Report. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. If You do not qualify, do not use the Services. 2.10 Collecting Payment. You also have the option of taking your case to a small claims court. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. This content may be old or outdated. We do not write articles to promote products. Here is what happened. are safe places to buy tickets. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Pay by PayPal, a free service to pay online without sharing your financial information. 6.9 Change or Suspension of Site. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. 6.8 All Sales are Final. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. We do not control the information provided by other users which is made available through the Site. This will be deducted from your next payment. 2.12 Seller Payment. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. That helps us fund This Is Money, and keep it free to use. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Ratings by category. As shares tumble and costs soar Will the fast food giants ever deliver for investors? If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Crucially in your case, this means. Sellers should use our automated online confirmation process. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 2.8 Work-life balance. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Viagogo have become the focal point for calls to tightly regulate . I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. How do I change the email address on my account? the price it is sold for on the primary market). What is the viagogo complaint handling process? 5.3 Disclosure of Information. We endeavour to rearrange delivery with the customer or arrange a collection point. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Selling a type of mobile ticket and transferring it to the buyer. . But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. the particular seat or standing area your ticket is for, including the block of seats and row number. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo Won't pay me for my sold tickets. From 17 January, it will have to make changes such as identifying when sellers are. Red Hot Chili Peppers Tickets. With mycashbacks you get cash back & discounts very easily! 2.13 Ticket Information. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. 6.6 No Agency. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. 2.18 Merchant Description. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You may find other users information to be offensive, harmful, inaccurate, or deceptive. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. This charge is in addition to the amount originally paid for the tickets. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. 5.1 Investigations. Viagogo is a global online platform for live sport, music and entertainment tickets. We do not allow any commercial relationship to affect our editorial independence. You can update your payment method as long as you haven't yet been paid. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. Cons: Viagogo Reviews. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. 3.2 Other Information. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. 2.3 Username and Password. This does not affect our editorial independence. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Thankfully, I have now managed to get to the bottom of it. TicketNetwork. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Is commercial property a great value investing opportunity? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Did you find this answer helpful? This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Copyright viagogo Entertainment Inc 2023. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Join the 36,151 people who've already reviewed viagogo. Selling ticket FAQs. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. We will be looking closely at this evidence to ensure that the order has not been breached. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . . 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 2.11 Ticket Fulfillment. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 1.2 Ticketing Exchange. Can anyone help me? Contact your bank or credit card company to verify the authorisation of payment to viagogo. Be the first to hear about special offers. Instead, write to them again: restate your claim, and the reasons for your complaint. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . If youre not offered a refund, you dont have to accept this situation. 3.1 Accurate Descriptions. How do I delete my listing? 2.7 Payment Authorization. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Read more hen we pay for them, not a week before! If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. How do I edit my listing? On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. But it is not just these sites where buyers need to be careful. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. What are the viagogo Terms and Conditions? 6.2 Waiver of Consequential Damages; Liability Limit. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. The Sellers and the Buyers are hereafter jointly referred to as the Members. Both you and the company were insisting that you weren't in the wrong. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. I went back to Viagogo to ask for a refund. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Leave the Archive. Why can't I see my order or sale in my account? "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. 2.5 Tax on Seller Proceeds. Please note this does not include any sales or value added tax that may be payable on viagogos fees. The tickets were sold in October for 180, but so far I have not seen the money. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % 7.3 Additional Policies. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. A source close to Viagogo said it had no other connections to Global Experience Solutions. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If you click on them we may earn a small commission. | Read 12,461-12,480 Reviews out of 30,829 viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase.