We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. [deleted] 1 yr. ago. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! All rights reserved. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Sorry we couldn't be helpful. When I buy tickets, do I have to deal with the seller? I followed the directions of creating a AXS account via the email address that they sent me the email. Updated a few days later TL;DR: Call the merchant that issued the tickets. If you do not currently have an AXS account you will be instructed to create one during your purchase. Did you ever receive an email that the tickets were actually transfered to you or are you simply going off the delivery date. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. What if my guests arrive at different times? So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Did you find it helpful? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I tried calling axs.nobody was home. Even if you call within 48 hours of your event, you will probably get no help at all. I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Did you find it helpful? Upcoming. The event staff will scan this digital barcode to let you and your party into the event. AXS handles payment and delivery so buyers and sellers never interact with each other. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. You also have the option of transferring and listing your tickets for sale prior to the event. Youll be able to transfer money to your bank from your account on AXS.com. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. Site Map | If available, youll see the option to get tickets with AXS Official Resale on the event page. The tickets will be delivered to the buyer automatically. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. Bought ticket and then they weren't available from the seller. After the switch, you will enter the email address you use to access the community in order to reset your password. Here we are. Can I have multiple tickets on one phone? i will not book anything on stub hub as a result. In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. To login, use the same email address you used when purchasing your tickets. Never. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. They should be able to tell you if the tickets are active. Bought tickets for a group? Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. You'll then be asked to review the transfer. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Nope. This will help to ensure that you are ready for your event in no time! I was never able to get ahold of SH again. Open the App and sign in to see your tickets. Otherwise you have until your friend creates an account to cancel the transfer. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. I had read on other threads that sometimes the tickets don't transfer until the day of the event. They said they would get in contact with the seller and have the tickets transferred over. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Show was postponed from June 2020 to July 2021 due to covid. If you see a Sell button next to your tickets in your account, you can sell them! Apparently it is actually AXS? Sign in or create an AXS account. axs allows you to transfer ticket you have bought from within the app. Click the Sell button next to the event in your AXS Account. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Its up to you! it must be some garage shop with three programmers. 2021 Vivid Seats Ltd. All rights reserved. Theyll also need to get the AXS app. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. Can I still use a ticket after I have transferred or shared it with someone else? Use the same email you use on StubHub. Show the ticket in the App at the entrance and get them scanned to enter. Help us improve this article with your feedback. How will I know if my transfer was successful? Go into the app, look at the ticket. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. No paper tickets required. may not be valid. Your Privacy Choices | The Fox Theater Foundation. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. AXS Mobile ID allows you to manage . Use of this website signifies your agreement to our. No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Flew in for this show. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, we recommend that you transfer tickets to each person attending the event. From everyone at Vivid Seats, we hope you enjoy your event! Here we are. Open the App and sign in to see your tickets. Remember, your friends can always transfer tickets back to you. Browse your upcoming events and tap the ticket icon for the game or event you would. We bought the tickets through AXS and we have no clue how to sell or transfer them. Danielle is the author of this solution article. Easy! Yep! Customer service all the way to your seat, 2000-2022 StubHub. There has to be some way, right. Cookie Notice I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. After that, the tickets will be theirs to use with the AXS app. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. How far in advance can I access my tickets? What is AXS Official Resale and where do the tickets come from? If they already have an AXS account set up the tickets will go in their account automatically. When listing tickets, you decide how long your listing will be available for others to buy. I purchased 2 tickets through stubhub January 2020. Privacy Policy. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. There is no fee for transferring seats and you are allowed unlimited transfers. SOLD TICKETS VIA AXS. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. Does anyone know how to do it through axs?? Theyll just have to create an AXS account to claim their tickets. At this point, you should see your tickets in the MLB Ballpark app. If you already have an AXS account, the tickets will be transferred to your account automatically. Do you know what number you used to contact AXS? Sorry we couldn't be helpful. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). Anyway, a few friends and I had tickets to see Harry styles in Cleveland. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. AXS handles payment and delivery so buyers and sellers never interact with each other. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Click the Transfer button next to the event in your AXS account. and need to send them to a friend, transfer the tickets through your AXS account. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. You've been successfully subscribed - thanks! Transferring Tickets. The gig has not been cancelled we just chose not to go. Third-Party Resale Tickets: Everything You Need to Know. No. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Your guests will need to create an AXS account to receive tickets. AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. If you do not currently have an AXS account you will be instructed to create one during your purchase. Theyll also need to get the AXS app. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The game is in 36 hours. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Help us improve this article with your feedback. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. You will enter your community username and new password and done! Never. Select the tickets to sell, and then set your price and selling options. Also, to make it even more . Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. Enter the recipients first name, last name and email address, or select from a list of. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Can seats be transferred to someone who doesnt have an AXS account? Press J to jump to the feed. What are my options here? How will I know if my transfer was successful? Sign into your AXS Account and click Listings. Stubhub assured me my tickets would be available. Show the tickets on your phone for everyone in your group. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. It depends. Open the AXS app Sign in or create an AXS account. Tix originally purchased Spring 2020, was postponed until today 7/31/21. For more information, please see our Article. All Rights Reserved. Its up to the promoter, artist, or team if you can sell tickets or not. The concert is tomorrow. Your guests will need to create an AXS account to receive tickets. Sorry we couldn't be helpful. Remember, your friends can always transfer tickets back to you. Ability to transfer and/or sell tickets varies by show and is subject to change. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. If you see a Sell button next to your tickets in your account, you can sell them! Please help. When its time for the event, they can open the app to show their tickets on their phone. Theyll just have to create an AXS account to claim their tickets. Tap Tickets Tab (pull down on the screen to refresh if necessary). You may also review your transfers and purchase history at AXS.com. Anyone have success getting something similar resolved day of show? Customer service all the way to your seat, 2000-2022 StubHub. Yes. Tix originally purchased Spring 2020, was postponed until today 7/31/21. All Rights Reserved. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. On the review page, click the Transfer button to send the tickets. Show the ticket in the App at the entrance and get them scanned to enter. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Yep! AXS tickets are delivered to AXS accounts within 24-48 hours of the event . | A full-service national event ticket marketplace. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. So you can sell on StubHub or any other way you find. Most mobile transfer tickets will not be immediately available. Then when it sells and you are paid, you transfer it using the app. What is transfer? You may also review your transfers and purchase history at AXS.com. Press question mark to learn the rest of the keyboard shortcuts. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. Select the tickets to transfer and enter the recipients information. i had the exact same problem. Tickets Seat numbers it lists 13-16 ? What are my options here? With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. why the hell can they just not send you the tickets in an email, as an option? After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. After logging into the app, verify the tickets are available in the app. Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. Try to contact them on their Twitter account. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. If you do not currently have an AXS account you will be instructed to create one during your purchase. On the review page, click the Transfer button to send the tickets. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Select the seats you would like to send. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do?